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Contact Information
Use the information below to contact our support and sales team.
Phone
01822150000
Support
01760226666
Email
info@accessnet.com.bd
Office Address
133/4 Malibagh 1st Lane, Dhaka-1217
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FAQ Frequently Asked Questions
Find quick answers to common questions about new connection, packages and support.
We provide optical fiber cable connection which needs a lot of roadside works. It can take 1 to 6 Hours which fully depend on our Fiber Team Queue, road situation, permissions & related. In the case of NTTN connectivity requirements, time can be varied based on third parties availability.
Yes, All of our POP locations have multiple Electronic power options.
No, You can't connect home connection.
Yes, We provide on-demand real IP (Public IP) on Corporate connections. But still, an option to purchase an additional IP for home connection. We don't offer any real IP (Public IP) for our home connection.
Yes, we are BDIX connected. BDIX bandwidth is available for all users. The BDIX speed depends on the subscribed package bandwidth.
Gaming ping and latency can be vary based on route management. We can try to give you the best available route but as there is their party connected, we can not ensure availability for all games. If needed you can give us your gaming server IP, we can check and reply to you with ping and latency for your server.
We have multiple options to collect your bill. You can pay bkash, Nagad, Bank Transfer, Cash on the branch, cheque on the branch.
You will receive the bandwidth specified in your subscribed package. The available speed may vary depending on your package type, network conditions, router capacity, Wi-Fi signal strength, device performance, and the destination server.
Yes, our regular broadband packages are designed for unlimited monthly usage.
Home internet packages are generally shared broadband connections. Corporate and business customers can contact us for dedicated bandwidth, customized solutions, and service-level requirements.
The available bandwidth for Facebook, YouTube, CDN services, local servers, and BDIX resources depends on the selected package. Please check the individual package details for the declared speed and features.
Yes, our broadband service can be used for online gaming. Gaming performance depends on the game server location, routing, latency, Wi-Fi quality, router capability, and the selected package. For the best experience, use a LAN cable instead of Wi-Fi whenever possible.
Please pay your monthly bill within the applicable billing period to avoid service interruption. Your due date and outstanding amount can be checked through our billing portal or by contacting support.
First, restart your router and optical network device, then check whether all cables are properly connected. If the issue continues, contact our support team with your customer ID or registered mobile number.
Wi-Fi performance can be affected by distance from the router, walls, interference, router specifications, device limitations, and the number of connected devices. For an accurate speed test, connect a computer directly to the router using a LAN cable.
Temporary suspension availability depends on your account status and company policy. Please contact support before your billing date to submit a request.
Yes. We provide business and corporate internet solutions based on the required bandwidth, number of users, location, IP requirements, and support needs.